winbe Privacy Policy — How We Handle Your Personal Data

When you register a winbe account, we collect the following information:

• Your Bangladeshi mobile number, which serves as your primary account identifier and login credential.
• Your date of birth, for the purpose of verifying that you meet the minimum age requirement of 21 years.
• Identity verification documents (such as a national ID card or passport) when requested as part of the KYC process.
• Your account preferences, communication settings, and any responsible gaming limits you configure.

When you make deposits or withdrawals on winbe, we collect:

• The payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and the associated account identifier (e.g. mobile wallet number), but not full card numbers.
• Transaction amounts, timestamps, and transaction reference identifiers.
• Deposit and withdrawal history associated with your account, retained for financial record-keeping and fraud prevention purposes.

winbe automatically collects certain technical information when you access the Platform, including your IP address, device type and operating system, browser type and version, pages visited and features used within the Platform, session duration and timestamps, and referral source. This data is used to maintain platform security, detect fraudulent or automated access, and improve the user experience for Bangladeshi players on mobile networks.

winbe uses the personal data we collect to:

• Create and manage your winbe account, including verifying your eligibility and processing your registration.
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain an accurate record of your account balance and transaction history.
• Provide access to the winbe platform including sports betting, live casino, slots, crash games, and all other gaming products available on the Platform.
• Detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct in accordance with our Terms & Conditions.
• Deliver account-related communications, including transaction confirmations, security alerts, and service updates relevant to your winbe account.

winbe is required to process and retain certain categories of personal data to comply with applicable legal and regulatory obligations. This includes retaining records of account registration, identity verification, and financial transactions for the periods prescribed by applicable law. Where winbe is required by law or a competent authority to disclose your personal data, we will do so only to the extent required and will notify you where permitted by law.

winbe works with a limited number of trusted third-party service providers to operate the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, and Mastercard), game content providers (including Evolution Gaming, Pragmatic Play, Spribe, and Ezugi), fraud detection and KYC verification services, and hosting and infrastructure providers. Each service provider is bound by contractual obligations to process your data only as necessary for the service they provide to winbe and to maintain appropriate security standards.

winbe may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or regulatory requirement. winbe will disclose only the minimum information required to satisfy such an obligation and will seek to notify you in advance where permitted by law.

winbe does not sell, rent, licence, or otherwise transfer your personal information to third-party advertisers, data brokers, or marketing companies. Your personal data is used exclusively for the purposes set out in this Privacy Policy and is not a commercial commodity. This commitment applies regardless of the value any third party might offer for access to winbe user data.

winbe uses the following categories of cookies: Essential cookies, which are strictly necessary to provide the Platform — they maintain your login session, remember your language preference, and prevent cross-site request forgery. Without these cookies winbe cannot function correctly. Analytical cookies, which collect anonymised information about how users navigate the Platform (pages visited, session length, error events) so that winbe can identify performance issues and improve the experience for users on Bangladeshi mobile networks. winbe does not use advertising cookies or third-party retargeting cookies.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please be aware that disabling essential cookies will impair the functionality of winbe — you may be unable to log in, maintain a session, or use certain features. Disabling analytical cookies will not affect your ability to use the Platform but will reduce winbe's ability to identify and fix performance issues. Instructions for managing cookies are typically found in your browser's Help or Settings menu.

winbe retains your personal data for as long as your account remains active. Account data (registration information, KYC documents, and transaction history) is retained throughout the life of the account and for a period thereafter in accordance with applicable legal retention requirements. winbe will not delete account data that is subject to a legal hold, regulatory investigation, or pending dispute, even if you request account closure during that period.

Following account closure, winbe retains financial transaction records and identity verification documents for the period required by applicable financial record-keeping obligations. Technical log data (IP addresses, session logs, device identifiers) is retained for a shorter period and deleted once it is no longer needed for fraud prevention or security purposes. Personal data that is no longer required will be securely deleted or anonymised.

Subject to applicable law, you have the following rights in relation to your personal data held by winbe:

• Right of access: you may request a copy of the personal data winbe holds about you.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: in certain circumstances you may request that winbe delete the personal data we hold about you, subject to our legal retention obligations.
• Right to restriction: you may request that winbe restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.

To exercise any of the rights described above, please contact the winbe support team at [email protected] with the subject line "Data Rights Request" and a description of your request. winbe will respond within a reasonable timeframe. We may need to verify your identity before processing your request. Where a request cannot be fulfilled due to a legal obligation, winbe will explain the reason for the limitation.